FREQUENTLY ASKED QUESTIONS
Some of the products differ from time to time – some of the images are more of an indication of what you will receive i.e. spiral tube, 90 degree elbows etc etc. For full specification please ask.
If you have not received your invoice or receipt or order confirmation please contact us via the contact form on the contact page.
Depending on the equipment we accept returns with a 35% restocking charge. Please contact us for return address information – and we will help you arrange your return. On bespoke equipment we usually cannot accept any returns – but please contact us in case it is something we are able to re-use.
Yes we will 99.9% of the time restock a product listed as out of stock. If you find an item that has been listed as out of stock for a while, please let us know. Sometimes some items will be listed out of stuck on busy days but more often than not things never go out of stock…
You can ship your order to any address. Shipping is typically to UK address but we can ship worldwide if required. Please enquire.
We supply, install, specify, design and repair all types of ventilation systems. If you require a design or installation service then please contact us and we will arrange a consultation. No job is too big or too small.
Of course, no problem, we will gladly help you install the system or provide information and technical assistance as required.